All products supplied by Camtech Systems ship with a minimum of one year carry in Warranty*.
Our Motion Computing Tablet PC range include plans available for up to 5-years from point of purchase but are typically 3-Years carry-In (Motion CL920 – 1-Year). These can also be lifted up to 9 months from point of purchase, so you can spread the costs out. Accidental Damage Protections plans and Screen Damage plans are also available for multiple years.
Various Bespoke Warranty uplifts are also available on request; please contact us for more details.
Panasonic ToughBook and ToughPad warranties are typically 3-Years. Camtech will arrange repair for the products listed below with new or rebuilt parts, free of charge in a Global Panasonic designated service location for the period specified below from the date of original purchase in the event of a defect in materials or workmanship. These warranties are extended solely to the original purchaser. A serial number or other proof of date of original purchase will be required before warranty performance is rendered.
- Laptop PC (CF-##) — 3 Years
- Tablet PC (FZ-A# / FZ-G# / JT-B#) — 3 Years
- Ultra-Mobile (CF-U#/CF-H# Series) — 3 Years
Specifically excluded from Panasonic and Motion warranties are:
- All consumable items; such as screen protection films, logo badges, labels, cleaning cloths, carry cases, manuals, cables, straps, belts, holsters, tethers, and harnesses and any other options and accessories not listed above or covered under a separate warranty.
- Failures related to the product operating system, hard drive or solid state drive image, software setup, software program, virus, other program(s) or file(s) on any drive or in any computer memory location.
- Failures due to BIOS settings or changes, as well as any cosmetic or physical damage to the unit.
- Any unit or device with a missing or altered model number or serial number label
- Cosmetic damage or any damage which occurs in shipment
- Failures which are caused by products not supplied by Camtech Systems
- Failures which result from alteration, accident, misuse, introduction of liquid or other foreign matter into the unit, abuse, neglect, installation, maladjustment of consumer controls, improper maintenance or modification, use not in accordance with product use instructions
- Failures due to service by anyone other than a Panasonic Authorized Service Provider or Motion Repair Centre
- Failures caused by improper installation of options or accessories or due to integration by any company other than Panasonic/Motion or a Panasonic/Motion Authorized Integrator
- Damage, failure, or loss due to the unit being stolen, lost, misplaced, or used by anyone other than the original purchaser
- Damage that is attributable to acts of God
This limited warranty only covers failures due to defects in materials or workmanship which occur during normal use. If a unit is sent to an Authorized Service Centre and no hardware failure is found, the customer will be billed for labour to correct a software issue or reimage the hard drive plus shipping and applicable administrative fees at the current rates set by Camtech Systems.
*Warranty on batteries for our range of Tablet PCs and Mobile peripherals are supplied with a 6-Month manufacturer warranty.